Ordered products can be delivered within 10 days. A package containing up to 6 bottles will be shipped safely through Canada Post. Once your payment has been confirmed, we will send you a confirmation email with your tracking number.
Notice
Because our company is based in Canada, the system and employees may have trouble viewing your name and address if you typing in Chinese. Please understand that our customer service representative may contact you to confirm your information. Otherwise, if you see anything wrong with your information or if you have any trouble with your order, please contact our customer service for help. Our email address is info@eastwoodcos.com, and our WeChat official account is 东林公司健康论坛.
Return Policy
We want our customers to be satisfied with their purchase. We will issue a full refund for unopened items for store credit. Full packaging must be intact. If for any reason you are not satisfied with your purchase, please email us before shipping your product. Please mention the following when emailing us: order Number and the reason for return.
订购的产品将通过加拿大邮政10天内运到目的地。一个包裹只可以装6瓶。付款确认后，我们会向您发送一封确认电子邮件包含您的包裹追踪号码。
注意事项
由于我们的公司位于加拿大，您输入的中文姓名和地址可能会与系统发生冲突导致我们的员工无法识别。如果发生上述情况，我们的客服代表会联系您确认您的个人信息，希望您能谅解。此外，如果您在收到的回复中发现您的信息有任何错误，或者您的订单有任何问题，请联系我们的客服代表取得帮助。我们的电子邮箱是info@eastwoodcos.com，或者在我们的微信公众号：“东林公司健康论坛”中联系客服代表。
如果遇到要付款时，填写信用卡资料的页面位置无法输入，请清理您电脑的cookies,特别是使用Google Chrome的用户，请至清除cookie查看如何清理(选删除特定Cookie教学)，重新点选商品就可以进行付款.
退货原则
我们想要确保顾客对所购买的货物满意。我们将对未开封的货物以店铺信用额的方式全额退换。未开封的货物必须是完整的。如果您对货物有任何的不满意，请您在邮寄给我们前，发邮件联系我们。并且，在邮件中请写上订单号码和退换的原因。